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DAY 1 — SURVIVE
Take control when you do not understand
Sometimes people speak too quickly, use unfamiliar words, or give you too much information at once. In this Increment, you'll learn simple ways to stay in control and get the information you need.
TOOL 1
Sorry, I didn't quite catch that.
Use this when you did not hear or understand what the other person just said.
TOOL 2
Could you say that again?
A simple, natural way to ask someone to repeat what they said.
TOOL 3
Could you say that a little more slowly?
Use this when the person is speaking too quickly.
TOOL 4
I caught the first part, but not the last bit.
Use this when you understood some of the message, but not all of it.
TOOL 5
Did you say ___?
Use this to check information you think you heard, such as a date, place, price, or number.
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REAL ENGLISH
SAY IT: Could you say that again?
UNDERSTAND IT: Could you run that past me again?
QUICK CHECK
You did not understand what the customer said. What can you say?
Sorry, I didn't quite catch that.
The customer is speaking too quickly. What can you say?
Could you say that a little more slowly?
You think the customer said Friday, but you are not sure. What can you say?
Did you say Friday?
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quick4Answer
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